This Shipping and Delivery Policy (this "Policy") describes how prescription medications dispensed in connection with the Telehealth Services delivered through findmydirectdoctor.com are shipped to patients. The Telehealth Services are provided by OpenLoop Healthcare Partners, PC and its affiliated professional corporations (collectively, the "Healthcare Provider"). This Policy is incorporated into and forms part of the FindMyDirectDoctor Terms of Service and should be read together with Sections 8 and 21 of the Terms of Service and with the FindMyDirectDoctor Refund and Cancellation Policy.

FindMyDirectDoctor does not dispense, ship, or deliver medication. Prescription fulfillment, packaging, and shipment are performed by pharmacies engaged by the Healthcare Provider, which are state-licensed 503A compounding pharmacies (collectively, the "Dispensing Pharmacies"). The Healthcare Provider currently coordinates fulfillment with a multi-layered network of Dispensing Pharmacies for reliability, quality, service delivery, and cost management. FindMyDirectDoctor's role with respect to shipping is limited to providing the technology interface through which you submit your shipping address and view order status. All operational and clinical responsibility for dispensing and shipping rests with the Healthcare Provider and the Dispensing Pharmacies.

Standard shipping is included in the monthly subscription fee for the Telehealth Services. You will not be charged a separate shipping fee for standard delivery of medication dispensed under your subscription. Expedited or specialty shipping options, if offered, will be disclosed and priced separately at the time you select them.

Medication is shipped to U.S. addresses in states where the Healthcare Provider's prescribing clinician holds active medical licensure and where the Dispensing Pharmacy is permitted to ship under federal and state pharmacy law. The list of states in which the Telehealth Services are available is confirmed during clinical intake and may change from time to time. Shipping is not available to international addresses, APO/FPO/DPO addresses where the Dispensing Pharmacy cannot deliver, or to U.S. territories where the Dispensing Pharmacy is not licensed.

You are responsible for providing a complete and accurate shipping address at the time you enroll, and for updating that address through your member portal if it changes. Medication will be shipped to the address on file at the time the Dispensing Pharmacy processes the order. Neither FindMyDirectDoctor nor the Healthcare Provider is responsible for delays, non-delivery, or loss caused by an incorrect, incomplete, or out-of-date shipping address. Some Dispensing Pharmacies may decline to ship to P.O. Boxes; if a P.O. Box address is rejected, you will be asked to provide a physical address.

For monthly subscription plans, medication is shipped on an approximately twenty-eight (28) day cadence aligned with your billing cycle. For multi-month subscription options (such as 12-week, 24-week, or 52-week plans), medication is shipped every four (4) weeks for the duration of the subscription period, rather than all at once, in accordance with the Healthcare Provider's clinical protocol and applicable state pharmacy law.

Medication is shipped by a U.S. licensed common carrier, typically the United States Postal Service, UPS, or FedEx, as selected by the Dispensing Pharmacy. Standard transit time after the Dispensing Pharmacy hands the package to the carrier is generally two (2) to five (5) business days for most U.S. destinations, with longer transit times possible for Alaska, Hawaii, and U.S. territories. Tracking information is provided through your member portal or by email once the carrier accepts the package. Delivery dates are estimates only and are not guaranteed.

Certain medications, including injectable glucagon-like peptide-1 (GLP-1) receptor agonists such as compounded semaglutide and tirzepatide, are temperature-sensitive and are shipped with appropriate temperature-controlled packaging (such as insulated mailers and ice packs) sufficient to maintain product integrity for the expected transit time. Upon delivery, you should inspect the package and the medication promptly. If the medication appears compromised (for example, the package has been left at an extreme temperature for an extended period, ice packs are fully thawed in a way that indicates a prolonged transit, or the medication shows visible signs of degradation), do not use the medication and contact the Healthcare Provider's patient support immediately.

Medication is considered dispensed when the Dispensing Pharmacy hands the package to the carrier for shipment, not when the package is delivered to you. Risk of loss, delay, theft, or damage in transit transfers to you when the Dispensing Pharmacy hands the package to the carrier, except as expressly provided in Section 9 below. Refund and cancellation eligibility is governed by the FindMyDirectDoctor Refund and Cancellation Policy, not by the dispensing or shipping events described in this Policy.

If your package is lost in transit, marked delivered but not received, stolen from the delivery location, or arrives visibly damaged or compromised, contact the Healthcare Provider's patient support promptly using the contact information in Section 12 below. The Healthcare Provider, in coordination with the Dispensing Pharmacy and the carrier, will investigate and, where appropriate, arrange for a replacement shipment at no additional charge. Replacement shipments are at the discretion of the Healthcare Provider and the Dispensing Pharmacy and may require a signed declaration of non-receipt or other reasonable verification. Repeated claims of non-receipt may be referred for further review.

For non-controlled prescription medications, no signature is required at delivery, and the carrier may leave the package at the delivery address in accordance with its standard practices. For controlled substances regulated by the federal Drug Enforcement Administration, including testosterone replacement therapy (a Schedule III medication) and any other Schedule III through V medications the Healthcare Provider's clinician may prescribe, adult signature is required at delivery in accordance with DEA regulations. The Telehealth Services do not include the prescribing or dispensing of Schedule II controlled substances. If a controlled-substance delivery attempt fails because no adult is available to sign, the carrier will follow its standard re-delivery process. If a re-delivery cannot be completed and the package is returned to the Dispensing Pharmacy, you may be responsible for the cost of a re-ship, and the affected billing cycle remains subject to the refund and cancellation rules in the FindMyDirectDoctor Refund and Cancellation Policy.

Once a package has been handed to a carrier, the carrier controls transit, delivery routing, and final delivery. Neither FindMyDirectDoctor nor the Healthcare Provider is responsible for delays, missed delivery dates, or losses caused by the act or omission of any carrier, weather, natural disasters, labor actions, regulatory action, or other events beyond reasonable control, consistent with Section 27 of the Terms of Service.

For questions about a specific shipment, missing or damaged packages, address changes after an order has shipped, or other delivery-related issues, contact the Healthcare Provider's patient support:

• Member portal: Log in to your member account and use the shipping-support function.
• Email: [email protected], including your full name, the email address associated with your account, and the order tracking number if available.
• Phone: (855) 597-1248 (24 hours a day, 7 days a week).

For questions about this Policy itself, contact FindMyDirectDoctor at [email protected] or by U.S. mail at FindMyDirectDoctor, LLC, 3225 McLeod Dr, Suite 100, Las Vegas, NV 89121.

FindMyDirectDoctor may modify, amend, replace, or suspend this Policy at any time. When we make changes, we will post the updated Policy on the Website with a revised "Last Updated" date. Material changes will take effect at the start of a subsequent billing cycle, and continued use of the Telehealth Services after the effective date of a change constitutes acceptance of the change, subject to any contrary requirement under applicable state law.

This Policy is incorporated into and forms part of the FindMyDirectDoctor Terms of Service. Your use of the Telehealth Services, including all matters relating to shipping, delivery, dispensing, and pharmacy fulfillment, is governed by the Terms of Service. To the extent of any conflict between this Policy and the Terms of Service, the Terms of Service govern. Any dispute arising from or relating to this Policy is subject to Section 20 of the Terms of Service (Resolution of Disputes and Governing Law).